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Myst Fragrances Return & Exchange Policy

Your Happiness, Our Priority

At Myst Fragrances, we are dedicated to ensuring that every customer has a delightful experience with our products. We take great care in crafting high-quality fragrances, and we want you to love every scent you choose.

While we do not accept returns or exchanges for change of mind or scent preference, we do offer exchanges and refunds for damaged or defective items, and a free exchange if you receive the wrong item, to guarantee your satisfaction.

Why No Returns Or Exchanges

To maintain the highest standards of quality and safety for our customers, we do not accept returns for perfumes.

This policy is in place because:

  • Testers Available for Most Scents: We provide testers for most of our perfumes, allowing you to try the scent before committing to a full-size bottle. Since you can sample before purchasing, you can find the perfect scent, as returns or exchanges for preference-related reasons are not available.

  • Hygiene & Safety: Perfumes are personal care products, and once opened, they cannot be returned due to hygiene considerations.

  • Product Integrity: To ensure the quality and authenticity of our perfumes, we do not resell returned items.

Refunds for Damaged or Defective Items

If your order arrives damaged or defective, we will gladly issue a refund or replacement.

To be eligible, you must report the issue within 48 hours of receiving your order.

Your claim must include all of the following:

  • Your order number
  • A video clearly showing the damage or defect
  • The original packaging
  • The damaged item, available for collection

How to submit a claim:

Contact our Customer Service team via Instagram DM or Email: contact@mystfragrance.com with all of the above.

Please note:

  • Claims missing any of the required documentation will not be processed
  • The damaged item must be collected and inspected before any refund or replacement is issued

Received the Wrong Item?

If you receive the wrong item, accept your order and contact us within 48 hours, and we will arrange a free exchange to replace it.

Quick & Smooth Processing

  • No fees will be charged for exchanges or refunds due to damage, defects or a wrong item.
  • Refunds will be issued to your original payment method within 14 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable.

We're Here to Help!

Need assistance choosing your perfect fragrance? Have questions about an order? Our team is always happy to help! 💕

📩 DM us on Instagram or Email: contact@mystfragrance.com for support.